Pittsburgh Regional Transit is seeking a Supervisor of Customer Service to supervise the activities of the Customer Service/Relations staff; administration of the operation and training policies, procedures, and performance standards to the Customer Service/Relations staff; to resolve customer complaints and assist any other Supervisor of Customer Service, as needed for Port Authority of Allegheny County d/b/a Pittsburgh Regional Transit (PRT).
Essential Functions:
- Assigns work and supervises the daily activities of assigned Customer Service/Relations staff. Ensures day-to-day activities, in support of department goals, are completed in an efficient and cost-efficient manner within established policies and procedures.
- Working knowledge of social media platforms such as Facebook, Twitter, Instagram etc..
- Adheres to budget limitations, assists in supervising programs within budgetary scope and performs related administrative duties such as assisting in composing monthly board reports.
- Assists with ongoing monitoring of Customer Service information processes to ensure employees provide customers with accurate and timely information in the proper manner.
