Pittsburgh Regional Transit is seeking a Special Service Associate to under the general guidance of the department management, provides support and assistance in the execution of daily operating activities, to develop, communicate and implement bus and rail detours or temporary routings for planned construction projects, emergency closures, special events and temporary stop discontinuances.
Essential Functions:
- Supports the Special Services, Events & Detours team along with Road Operations and Customer Service, by installing or setting-up detours in the Disruption Management System of Clever CAD. Resolves conflicts or escalates the set-up issue to team management.
- Communicates as necessary with the Operations Command Center (OCC) in their efforts to maintain and adjust service, improve on time performance and the customer experience; provide necessary detours to Operations and Communications Departments, for major special events, service disruptions, natural or man-made emergencies. Communicates from the office or in the field.
- Participates with department management in the drafting, creation, planning, production, placement and removal of temporary Bus & Rail Rider Alert and Stop Change signs during major special events or construction projects.
