EMPLOYMENT OPPORTUNITY
at Girl Scouts Western Pennsylvania
CHIEF OPERATIONS OFFICER
POSITION: Chief Operations Officer
Reports to: CEO
Location: Pittsburgh-office base; covers 27 counties of western PA;
Girl Scouts is the preeminent leadership development organization for girls in kindergarten through twelfth grade, and our mission is to build girls of courage, confidence, and character, who make the world a better place.
At Girl Scouts Western Pennsylvania (GSWPA), we’re committed to providing every girl the chance to practice a lifetime of leadership, adventure, and success.
GSWPA seeks a dynamic leader who believes in the power of girls and passionately advocates for opportunities that help girls unleash their potential. The COO aligns operations with strategic goals for membership growth and retention, volunteer support, and girl-focused programming. The successful candidate will be able to respond quickly and positively to changes in trends and objectives as we strive to keep pace with the needs and interests of girls.
The COO is an integral member of the Executive Team and partners with the CEO on the strategic planning process and overall organizational growth and strategy. The COO mentors and motivates operations staff while maintaining a culture of empathy and accountability.
Primary Job Accountabilities:
- Oversees plan of work, budget development and monitoring of mission-delivery teams to meet short- and long-term operational goals;
- Builds and implements business process structure and flows across departments that utilize best practice methods, and leverages and deploys resources to prepare for high capacity growth and expansion;
- Represents GSWPA and the Girl Scout mission and movement to both internal and external stakeholders for partnership building, training, community relations building, and other collaborations;
- Analyzes data to understand membership trends, demographics, and market data in order to retain and recruit girl and adult members;
- Oversight includes membership recruitment, volunteer support, community outreach, girl program, camp/outdoor program, camp properties, adult development and other support departments;
- Supervises the work of 3 direct upper management level staff and 50 indirect staff;
Job Qualifications, Skills and Competencies:
- The successful candidate will have proven experience leading and inspiring teams of diverse individuals and departments to meet shared goals;
- Minimum of an undergraduate degree is required, advanced degree with a focus in business, operations management, or non-profit administration strongly preferred;
- 10 years of experience developing and leading multiple departments including membership, program and training;
- Minimum of 5 years of experience supervising employed staff and volunteers;
- Financial management experience with direct accountability for revenue and expense results and ability to manage financial resources effectively;
- Strong public relations skills and ability to develop community collaborations;
- Ability to work in a fast-paced environment, meet critical deadlines, and work on multiple projects simultaneously and attention to detail is critical;
- Passion for the Girl Scout vision and mission;
- Able to work a flexible schedule to include frequent evenings and weekends, and travel throughout western PA;
