Pittsburgh Regional Transit is seeking a Technical Application Systems Analyst to serve as a technical applications support agent in conjunction with business customers and software analysts for Port Authority of Allegheny County d/b/a Pittsburgh Regional Transit (PRT) and IT:Enterprise Software. Support of application software includes third-party off-the-shelf solutions and custom developed solutions. Along with configuration and usage support, gathers business requirements, identifies and evaluates off-the-shelf solutions and develops specifications for custom development. Communicates and discusses with AIS management and documents technical project plans so that software developers can then transfer into code resulting in a working application to suit business customer’s needs. Provides day-to-day support, training and assists in the creation of documentation.
Essential Functions:
- Serves as technical agent in software configuration and set-up. Manages projects, assists with configuration and installation, initial testing prior to business user testing, documentation, training, and closure of completed tasks. Analyzes application error and message logs, and works to resolve issues. Serves to assist with code analysis to determine system functionality.
- Serve as customer support for software usage: Guide customers with functional support and assist with navigating software. Resolve help desk tickets related to application software. Provide system instruction for report generation and system functionality and also assist in the creation of documentation.
- Support data import/export/management.
